PUBLIC OFFER

This document represents an official offer from Individual Entrepreneur Inga Vasilievna Grigorovskaya to enter into a contract for the sale and purchase of goods on the terms and conditions set out below.

1.1 The following terms and definitions shall be used in this document and in the relations of the Parties arising from or connected with it:
1.1.1 Public Offer / Offer – the text of this document with all appendices, amendments and additions thereto, posted on the Website and accessible on the Internet at: http://rafaia-couture.com together with the Mandatory Documents named therein.
1.1.2 Agreement – ​​an agreement for the retail sale and purchase of Goods, together with all Mandatory Documents related thereto, which is concluded and executed by the Parties in the manner prescribed by this Offer.
1.1.3 Seller – Individual Entrepreneur Inga Vasilievna Grigorovskaya, OGRNIP: 322710000063471, INN: 710003898109, address: Tula Oblast, Leninsky District, Zhuravlevka Village, 3_
1.1.4 Buyer – an individual or legal entity capable of Accepting this Offer (with respect to the procedure for concluding the Agreement) or having Accepted the Offer (with respect to the execution of the concluded Agreement).
1.1.5 Products – clothing, accessories and other related products and services offered for sale on the Website.
1.1.6 Order – an order for the purchase of Products placed by the Buyer and agreed upon by the Parties in the manner prescribed by this Offer.
1.1.7 Delivery Service – third parties engaged by the Seller to deliver the Goods to the Buyer (courier services, transport companies, etc.).
1.1.8 Acceptance – full and unconditional acceptance of the Offer by performing the actions specified in this Offer, creating an Agreement between the Buyer and the Seller.
1.1.9 Seller's Website / Website – an automated information system accessible on the Internet at the network address (including subdomains): http://rafaia-couture.com.
1.1.10 Service – a set of functional capabilities of the Website and the Content posted on the Website, access to which is provided to the Buyer for the purpose of concluding a purchase and sale agreement, as well as for informational purposes.
1.1.11 Content – ​​any information materials, including text, graphic, audiovisual and other materials, including images and descriptions of goods, which can be accessed using the Service.
1.2 This Offer may use terms and definitions that are not defined in clause 1.1. of the Offer. In this case, such term shall be interpreted in accordance with the text of the Offer. In the absence of an unambiguous interpretation of a term or definition in the text of this Offer, one should be guided by its interpretation determined: first of all, by the documents constituting the Agreement between the Parties, secondly, by the legislation of the Russian Federation, and subsequently, by business practices and scientific doctrine.
1.3 Any reference in this Offer to a clause (section) of the Offer and/or its terms shall mean a corresponding reference to this Offer (its section) and/or its terms.

2.1 The Seller undertakes to transfer the Goods to the Buyer's ownership on the basis of the agreed Order, and the Buyer undertakes to accept and pay for the Goods on the terms of this Offer.

2.2 The name, price, quantity of Goods, address, cost and other delivery terms, as well as other necessary terms of the Agreement are determined on the basis of the information provided by the Buyer when placing the Order.

2.3 A mandatory condition for concluding the Agreement is the unconditional acceptance and compliance by the Buyer of the requirements and provisions applicable to the relations of the Parties under the Agreement, determined by the following documents ("Mandatory Documents"):

2.3.1 User Agreement, posted and/or accessible on the Internet at http://rafaia-couture.com// indicate the exact address and including the general terms of use of the Service.

2.3.2 Privacy Policy, posted and/or accessible on the Internet at http://rafaia-couture.com// specify the exact address, and containing the rules for the provision and use of the Buyer's personal information. By accepting this Offer, the Buyer voluntarily, of his own free will and in his own interests, gives consent to the processing of the provided personal data in accordance with the Privacy Policy.

2.3.3 Information about the Product - information about the Product posted and/or accessible on the Seller's Website, used by the Seller to approve the Order on the date of its receipt, and including information about the name, completeness and price of the Product, as well as other information about the Product.
2.3.4 Terms of Promotions - information about individual Products posted and/or accessible on the Seller's Website, in relation to which special conditions for placing an Order, payment, delivery and return of promotional Products or the provision of a service in connection with placing an Order for such Products may be established.

2.4 The documents specified in clause 2.3. of this Offer that are binding on the Parties constitute an integral part of the Agreement concluded in accordance with the Offer.

3.1 The Buyer may place an Order in the following ways:

3.1.1 by filling out and sending the Order form on the Seller's Website;

3.1.2 by providing the information required to conclude the Agreement by phone, indicated on the Seller's Website, including when the Seller calls back at the Buyer's request.

3.1.3 using the WhatsApp messenger at +7 999 665 99 17.

3.2 If the Buyer has any questions regarding the properties and characteristics of the Product, before placing the Order, the Buyer must contact the Seller by phone or email address indicated on the Website or via the feedback form.

3.3 After sending the Order, the Seller confirms its receipt by e-mail, by phone or via a message in the messenger specified or used when placing the Order and, if necessary, agrees the Order details with the Buyer, including the last name, first name and patronymic of the Recipient, the name, price, address, date and time of delivery of the Goods.

3.4 The Buyer agrees that at the time of sending the Order, some Goods may not be available or their price may change. In this case, the Seller undertakes to inform the Buyer about the missing items, the price change and to stipulate the terms of payment, replacement of the Goods or their removal from the list of Goods for the Order.

3.5 After agreeing on the Order, the Seller sends the Buyer a confirmation of the Order to the subscriber phone number and/or e-mail address specified by the Buyer, containing the order number or other method of identifying the Order, which allows the Buyer to receive information about the concluded Agreement and its terms.

4.1 Acceptance of this Offer shall be deemed to be the approval of the Order by the Buyer in the manner established by Section 3 of this Offer.

4.2 Acceptance of the Offer by the Buyer shall create an Agreement between the Seller and the Buyer (Articles 433, 438 of the Civil Code of the Russian Federation) on the terms of this Offer, including the documents specified therein that are binding on the Parties.

4.3 An unlimited number of Agreements may be concluded with the Buyer on the basis of this Offer.

5.1 The Seller undertakes to:

5.1.1 Transfer the Goods to the Buyer in the manner and on the terms of the Agreement, of due quality, corresponding to the Order and the requirements of the legislation of the Russian Federation;

5.1.2 Organize the delivery of the Goods to the Buyer;

5.1.3 Provide the Buyer with all necessary information in accordance with the requirements of the current legislation and this Offer;

5.1.4 Fulfill other obligations stipulated by the Agreement, including Mandatory Documents, as well as the current legislation of the Russian Federation.

5.2 The Seller has the right to:
5.2.1 Demand payment for the Goods and their delivery in the manner and on the terms stipulated by the Agreement.

5.2.2 Refuse to conclude an Agreement on the basis of this Offer to the Buyer in the event of:
5.2.2.1 more than 3 (three) refusals of Goods of due quality during the year;
5.2.2.2 provision of knowingly false personal information;
5.2.2.3 return of the Goods damaged by the Buyer or the Goods that have been in use;
5.2.2.4 other cases of bad faith behavior indicating that the Buyer has entered into the Agreement for the purpose of abusing rights, and the absence of the usual economic purpose of the Agreement - the acquisition of the Goods;
5.2.2.5 unavailability of the Goods or a change in their price.
5.2.3 Exercise other rights provided for by the current legislation of the Russian Federation, as well as the Agreement, including Mandatory Documents.

6.1 Prices for individual Products are indicated on the Seller's Website in the Product Information. The total cost of the Products under the Agreement is determined by the Order in accordance with the prices in effect on the date of approval of the Order, depending on the name, completeness and quantity of the Products purchased under the Order.

6.2 The terms of delivery may provide for the inclusion of the cost of delivery of the Products to the Buyer in the cost of the Products (free delivery). In other cases, the cost of delivery is not included in the price of the Product and is paid by the Buyer additionally.

6.3 Payments under the Agreement can be made using the payment services specified on the Website when placing an Order or by bank transfer according to the invoice issued by the Seller. Reference information on the methods and procedure for paying for the Products is available on the Website at the network address http://rafaia-couture.com. The possibility of using individual payment methods may depend on the methods of delivery of the Products, the Delivery Service selected by the Buyer, the location of the Buyer and other factors. The Seller reserves the right not to apply certain payment methods under a separate Agreement.

6. 4 Unless otherwise agreed with the Seller, payment for the Goods and their delivery (if necessary) is made on the terms of 100% prepayment.

7.1 The Seller delivers the Products with the assistance of the Delivery Service.

7.2 The delivery terms offered by the Seller may depend on the Order amount, characteristics of individual Products, delivery address and method, Delivery Service, and terms of payment for the Products.

7.3 The Products under the Agreement are delivered on the terms selected by the Buyer (including the Delivery Service) when placing the Order from those specified on the Website. Up-to-date information on the terms of delivery of the Products is available on the Website at the following address: http://rafaia-couture.com// specify the exact address.

7.4 Unless otherwise provided by the delivery terms, the risk of accidental loss of or accidental damage to the Products passes to the Buyer from the moment the Products are handed over to him.

7.5 Upon delivery, the Products are handed over to the Buyer or to the person specified by him as the recipient of the Products when placing the Order, and in their absence, to any person who presents a receipt or other document confirming the conclusion of the Agreement or the execution of the delivery of the Products.

7.6 When handing over the Goods, the Buyer is obliged to check the appearance and packaging of the Goods, their quantity, completeness, and assortment in the presence of a representative of the Delivery Service.

7.7 When delivering by courier, the Buyer is obliged to provide the courier with the most accurate information about his location at the address specified by the Buyer, as well as to ensure free and unimpeded passage of the courier, including using an intercom, bell, intercoms, access control devices, concierge service, security, access control system, etc.

7.8 The period allotted for the Buyer to receive the Goods through the Delivery Service is limited. Information about the period for receiving the delivered Goods is communicated to the Buyer by the relevant Delivery Service. Failure to receive the delivered Goods by the Buyer within the specified period is considered a refusal of the Goods by the Buyer. If the unreceived Goods were prepaid, the funds are returned to the Buyer in the manner provided for in paragraph 8.7 and paragraph 8.10 of this Offer.

8.1 Representatives of the Delivery Service are not authorized persons of the Seller to accept claims related to the quality, quantity and range of the delivered Goods.

8.2 Addresses and other contact information for sending notifications and claims:
By mail: ____________________________.
By phone: +79099590777
By e-mail: rafaia-info@yandex.ru

8.3 The Buyer, recognized as a consumer within the meaning of the Law of the Russian Federation of 07.02.1992 N 2300-1 "On the Protection of Consumer Rights", has the right to refuse the Goods of proper quality within the following time periods:

8.3.1 at any time before the transfer of the Goods to the Buyer;
8.3.2 within 7 (seven) days after the transfer of the Goods to the Buyer, if the presentation, consumer properties of the Goods, as well as the document confirming the fact and conditions of purchase of the said Goods are preserved.

8.4 The Buyer has no right to refuse the Goods of proper quality, having individually defined properties, if the said Goods can be used exclusively by the Buyer who purchases them, as well as the Goods specified in the List of non-food goods of proper quality that cannot be exchanged, approved by the RF Government Resolution of 31.12.2020 N 2463.

8.5 Additional information on the rules for returning Goods is available on the Website at the following address: http://rafaia-couture.com

8.6 An application for refusal of the Goods is considered to have been submitted in due form if it is made in writing with the Buyer's own signature. The application is submitted simultaneously with the Goods that the Buyer refuses.

8.7 If the Buyer refuses the Goods before their transfer (clause 8.3.1.), the Seller shall return to the Buyer the cost of the Goods, pre-paid by the Buyer, no later than 10 (ten) days from the date of the Buyer's submission of the corresponding demand.

8.8 If the Buyer refuses the Goods of proper quality after their transfer (clause 8.3.2.), the Seller shall return to the Buyer the amount paid by them for the Goods, less the Seller's expenses for delivery of the returned Goods from the Buyer, no later than 10 (ten) days from the date of the Buyer's submission of the corresponding demand.

8.9 The return of the Goods of proper quality after their transfer (clause 8.3.2.) shall be carried out in any way that ensures their delivery to the Seller's address.

8.10 The amount paid for the Goods shall be returned in the same way in which the payment was made, unless otherwise agreed by the Parties.

9.1 The Parties shall be liable for failure to fulfill or improper fulfillment of the obligations assumed under the Agreement in accordance with the current legislation of the Russian Federation.

9.2 The Seller shall not be liable for reciprocal fulfillment of obligations under the Agreement in the event of late payment, and other cases of full or partial failure by the Buyer to fulfill obligations under the Agreement, as well as the presence of circumstances that clearly indicate that such fulfillment will not be made within the specified period.

9.3 The Seller shall be released from liability for failure to fulfill or improper fulfillment of the terms of the Agreement, in particular, for violation of the terms of delivery, if the Buyer provides false information about himself.

10.1 The Parties shall be released from liability for partial or complete failure to fulfill their obligations under the Agreement if such failure was the result of force majeure circumstances that arose after the conclusion of the Agreement as a result of extraordinary events that the Parties could neither foresee nor prevent by reasonable measures. Such extraordinary events include: flood, fire, earthquake, explosion, soil subsidence, epidemics and other natural phenomena, as well as war or military actions, strike in an industry or region, adoption of a legal act by a government body or local government body that made it impossible to fulfill this Agreement.

10.2 Upon the occurrence and termination of circumstances, the Party for which it became impossible to fulfill its obligations must notify the other Party of this in writing within 5 (Five) days.

10.3 In the absence of timely notification, the Party for which the said circumstances have created the impossibility of fulfilling obligations shall not have the right to refer to the said circumstances as grounds for exemption from liability.

10.4 In the event of force majeure circumstances, the term for fulfilling obligations under the Agreement shall be extended in proportion to the time during which such obligations and their consequences are in effect.

10.5 If the circumstances provided for in this article last for more than 3 (three) months, the Parties shall agree on the fate of the Agreement. If the Parties fail to reach an agreement, the Party affected by the force majeure circumstances shall have the right to terminate the Agreement by notifying the other Party thereof in writing.

11.1 The Offer shall enter into force from the moment of its posting on the Seller's Website and shall be valid until the Seller revokes it.

11.2 The offer to sell a certain Product shall be valid at the moment of posting information about such Product on the Website and providing the opportunity to place an Order.

11.3 The Seller reserves the right to amend the terms of the Offer and/or revoke the Offer at any time at its sole discretion. Information about the change or revocation of the Offer shall be communicated to the Buyer at the Seller's discretion by posting it on the Seller's Website or by sending a corresponding notice to the e-mail or postal address specified by the Buyer upon conclusion of the Agreement or during its execution.

11.4 In the event of revocation of the Offer or amendments to the Offer, the said decisions shall enter into force from the moment the Buyer is informed of this, unless another period for their entry into force is specified by the Offer or additionally with such a message.

11.5 The documents specified in the Offer that are binding on the Parties shall be approved, supplemented and amended by the Seller at its sole discretion and shall be communicated to the Buyer in the manner prescribed for notifying the Buyer of changes to the Offer.

12.1 The Agreement shall enter into force upon Acceptance of the Offer and shall be valid: a) until the Parties have fully fulfilled their obligations under the Agreement, or b) until the Agreement is terminated early.

12.2 In the event of withdrawal or modification of the Offer by the Seller during the term of the Agreement, the Agreement shall be deemed to be valid on the terms of the Offer with all Mandatory Documents in the version valid at the time of conclusion of the Agreement.

12.3 The Agreement may be modified or terminated:
12.3.1 By agreement of the Parties at any time;
12.3.2 For other reasons provided for in the Offer or applicable law.

13.1 The Parties have the right to use a simple electronic signature when concluding the Agreement, placing Orders, and sending notifications under the Agreement.

13.2 A simple electronic signature is an electronic signature that, through the use of the subscriber telephone number or email address of the User specified when using the Service (electronic signature key), confirms the fact of the electronic signature being generated directly by the User.

13.3 When the Parties use email or instant messengers, the electronic document sent with their help is considered to be signed by a simple electronic signature of the sender, created using his email address or subscriber telephone number, respectively.

13.4 By agreement of the Parties, electronic documents signed with a simple electronic signature are considered equivalent to paper documents signed with a handwritten signature.

13.5 Any actions performed using a simple electronic signature of a Party are considered to be performed by such Party.

13.6 The Parties undertake to maintain the confidentiality of the electronic signature key. In particular, the Buyer has no right to transfer the data (login and password) used by him in the e-mail service, or provide access to his e-mail or telephone to third parties, and bears full responsibility for their safety and individual use, independently choosing the method of their storage and restricting access to them.

13.7 In case of unauthorized access to the telephone, including its loss, the Buyer is obliged to immediately notify the Seller by sending an e-mail from the e-mail address specified when using the Service.

13.8 In case of unauthorized access to the e-mail, the address of which is specified when using the Service, loss or disclosure to third parties of the login and password used by the Buyer for authorization in the service of such e-mail, the Buyer is obliged to immediately replace such address on the Site with a new one and notify the Seller of this fact by phone, the number of which was specified when placing the last Order.

14.1 The Agreement, its conclusion and execution are governed by the current legislation of the Russian Federation. All issues not regulated by this Offer or not fully regulated are governed by the substantive law of the Russian Federation.

14.2 Disputes under the Offer and/or the Agreement shall be resolved in a preliminary claim procedure. In the event that the Parties fail to reach an agreement, disputes shall be considered in court in accordance with the current procedural law of the Russian Federation.

14.3 From the moment of conclusion of the Agreement under the terms of this Offer, all previously existing written or oral agreements or statements between the Parties regarding the subject of the Agreement shall lose force.

14.4 Any notifications and documents under the Agreement, unless otherwise provided by this Offer, may be sent by one Party to the other Party: 1) by e-mail; 2) sending the Buyer an electronic notification in a messenger; 3) by mail with a delivery confirmation or by courier service with delivery confirmation.

14.5 If one or more provisions of the Offer or Agreement are invalid or unenforceable for any reason, such invalidity shall not affect the validity of any other provision of the Offer or Agreement, which shall remain in force.

14.6 Without conflicting with the terms of the Offer, the Parties shall have the right at any time to formalize the concluded Agreement in the form of a written document expressing the content of the Offer in effect at the time of its execution, the Mandatory Documents specified therein and the Order placed.

IP Grigorovskaya Inga Vasilievna
OGRNIP: 322710000063471, INN: 710003898109
Address: Tula region, Leninsky district, Zhuravlevka village, 3_
Email: rafaia-info@yandex.ru
Tel. +7 999 665 99 17

Current version of the Offer from February 26, 2025

Placing the provided link to our website when publishing the document is mandatory in accordance with paragraph 11.3 of the Offer of the ready-made solutions store
(http://www.it-lex.ru/agreements/offer/